Warranty

At Universal Wrist, we are committed to providing quality products. Every watch purchased from us is backed by a 1-year limited warranty from the date of purchase.

Warranty Coverage

This warranty covers:

• Manufacturing defects in the watch movement
• Internal mechanism faults
• Timekeeping issues under normal use

If a defect arises within the warranty period, we will repair or replace the product at our discretion.

What is Not Covered

This warranty does not cover:

• Normal wear and tear (scratches on glass, case, or strap)
• Damage caused by misuse, accidents, or improper handling
• Water damage (unless the watch is specifically labeled as water-resistant and used accordingly)
• Battery, straps, or cosmetic damage
• Unauthorized repairs or modifications

Warranty Claim Process

To request a warranty claim:

• Contact us with your order number
• Provide clear photos or videos showing the issue
• Our team will review and guide you through the next steps

Approved claims may result in repair or replacement depending on the issue.

Warranty Conditions

• Valid only for the original purchaser
• Proof of purchase is required
• The product must not be opened or repaired by unauthorized persons

Shipping for Warranty Claims

• Customers may be required to send the product for inspection
• Shipping costs may apply depending on the case

Contact Us

For warranty claims or support:

Email: Universalwrist2@gmail.com
Phone: +92 3228247268

Universal Wrist reserves the right to make the final decision on all warranty claims.